FAQ's

1) How long does domestic delivery take?

5-7 days after being dispatched

2) How long does international delivery take?

12-15 days after being dispatched

3) Shipping cost for India?

Depends on the number of products and weight of the final order.

4) Shipping cost for rest of the world?

Depends on the number of products and weight of the final order

5) What is SSP?

SSP is an innovative way to preserve freshness of your tea per cup. We add the right amount of loose-leaf in a sachet just to make one cup, thus not exposing the remaining tea to air, moisture etc.

6) How does build your own box work?

Build your own tea box basically allows you to mix and match our different blends into one box rather than picking up a box of 20 sachets and having the same tea. For e.g. Instead of buying a box of 20 Darjeeling tea Strong blend you can mix it up with 3 green tea strong, 4 Assam medium etc. till you reach an amount of 12 tea bags and 15 single serving sachets.
You can either select tea bags or SSP to complete your box.

7) Can I have order quantity of more than 12 teabags or 15 ssp in BYOB?

No, as the box has a capacity to hold only 12 or 15 pouches. You can definitely purchase another one if you like ;)

8) Can I have order quantity of less than 12 teabags or 15 ssp in BYOB?

No. We have to stick with a specific count, sorry for the inconvenience.

9) I did not receive my order confirmation e-mail. What do I do now?

If you haven't received the order verification email, you may want to look at your spam or trash. If you don't find the email in spam or trash box, do not waver to write in to us at support@bombayteaclub.com and one of our employees will get in touch with you at the earliest.

10) How do I know my order has been confirmed?

Once your order has been registered and your bank has authorized the payment, you should get a acknowledgment via email, confirming your order. You can head over to Account page, click orders and see all your previous and current orders.

11) Can my order be modified after it has been placed?

Yes. To modify your order you can send BTC an email to support@bombayteaclub.com and we'll get back to you as rapidly as we can. However, be sure to let us know the changes before your order has been shipped. Once the products have been dispatched from our fulfillment center, we'll not be able to change the order.

12) When does Bombay Tea Club charge my credit card?

We charge your card only after you've added the products to cart and have confirmed what you wish to purchase,

13) How do I cancel my order?
14) How do you refund my money?

After cancelling an order Bombay Tea Club will debit back the money into your account. This may take 5-7 working days

15) How do I return my order?

We only accept the return of accessories. Tea being a perishable item is not entitled to returns. We are sure you will love our teas anyway but if your unhappy please write to us at support@bombayteaclub.com or send us a chat message on our website and we will find a tailored solution.

16) What's your general cancellations policy?

Bombay Tea Club orders must be cancelled before the tea has been shipped from our fulfillment center. Unfortunately, once the tea has been dispatched from our fulfilment center, it will not be possible for us to cancel the order.

17) Is it necessary to have an account to buy?

No. You can make the purchase using the Guest Account option. All you need is a valid e-mail id, so that we can mail your order details. But we highly recommend that you get one because you'll be able to check out faster the next time, see personalized recommendations and receive notifications from us about our deals and offers.

18) How do I unsubscribe from your newsletters?

To unsubscribe from our newsletters, hit the unsubscribe button on any of our e-mailers, or alternately you could go to the Accounts page, click on the subscriptions and change your preference.

19) Can I be assured about the safety of my e-mail address?

Yes we take your privacy very seriously and you need not worry about any personal information being misused.

For More Enquiry Contact Us